Support – getyourdate APP
Welcome to the support page of getyourdate.

We are happy to assist you with any questions, issues, or concerns related to the app.

Contact
📧 Email Support:
support@getyourdate.app

📧 Privacy Inquiries:
datenschutz@getyourdate.app

Frequently Asked Topics
Account & Login
Problems with login, registration, or account verification.

Technical Issues
Errors, crashes, or issues with app features.

Safety & Reports
Reporting inappropriate behavior, fake profiles, or violations of our Community Guidelines.

Privacy
Questions about your data, account deletion, or GDPR-related requests.

Account Deletion
You can delete your account at any time directly within the app.

Alternatively, you can contact us at
support@getyourdate.app

Safety Information
Please note:

Meetings with other users are at your own responsibility.

Only share personal information with caution.

We recommend meeting in public places initially.

Legal Information
Privacy Policy
Information regarding the processing of personal data can be found in our Privacy Policy.

Terms & Conditions
Our General Terms and Conditions (T&C) apply.

Community Guidelines
Our Community Guidelines regulate respectful behavior on the platform.

Provider Information
SMACCo Social Media
Mozartstr. 9/6
69214 Eppelheim
Germany

Responsible Person:
Alain Cremone

Email: kontakt@getyourdate.app

Availability
We strive to process support requests as quickly as possible.

Processing times may vary depending on the nature of the request.

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getyourdate – Account Deletion

At getyourdate, we respect your privacy and your right to control your personal data.

You can permanently delete your getyourdate account and associated personal data directly within the app.

How to delete your account

1. Open the getyourdate app.

2. Go to Profile.

3. Open Settings.

4. Scroll to the bottom of the page.

5. Tap Delete Account.

6. Confirm the deletion request.

Before final confirmation, you will be informed that all associated personal data will be permanently deleted.

What happens when your account is deleted?

When you delete your account:

• Your profile information is permanently removed.

• Your account credentials are deleted.

• Your personal information is removed from our systems.

• Your activity participation history is removed where applicable.

• Access to your account is permanently disabled.

This action cannot be undone.

Need assistance?

If you experience any issues deleting your account, please contact us:

Email: support@getyourdate.app

Thank you for using getyourdate.

The getyourdate Team

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Child Safety Standards – getyourdate

At getyourdate, the safety of our community is a top priority.

We maintain a zero-tolerance policy toward child sexual abuse and exploitation (CSAE), child sexual abuse material (CSAM), grooming, trafficking, or any form of child endangerment.

Our safety measures include:

• Users must meet the minimum age requirements applicable in their region.
• Content that promotes, depicts, or facilitates child sexual abuse or exploitation is strictly prohibited.
• Users can report profiles, activities, messages, and content directly within the app.
• Reported content is reviewed and appropriate action is taken, including content removal, account suspension, or permanent account termination.
• Where required by law, we cooperate with relevant law enforcement authorities and child protection organizations.
• We comply with applicable child safety laws and reporting obligations.

If you encounter content or behavior that may endanger a child, please report it immediately through the app or contact us directly.

Contact:
kontakt@smacco.de

Last updated: June 2026